Does AWAM provide services for Malaysians only?

We provide services to Malaysians and non-Malaysians. We do not manage all cases, hence we would refer some of our clients to other organisations. For example, a refugee came to our office to request for financial aid. This is not an area we work on so we provided the contact number of MyCARE which is a non-profit organisation that works on humanitarian crisis and provides some financial assistance to refugees (on a case-by-case basis).

Does AWAM provide services for child sexual abuse?

We would refer those cases to the Social Welfare Department as they have established a hotline, i.e., Talian Nur (15999). We would also provide information about Protect and Save the Children (PS the Children) to our clients (parents).

Does AWAM have a shelter?

We do not have a shelter. We focus on providing legal information and counselling services to our clients. In any event our clients require shelter, we would refer them to WAO. However we would clarify with our client that WAO has their own criteria in taking in clients. We also refer our clients to other homes and clients are encouraged to make the calls themselves.

What issues can I discuss over the helpline?

If you, or someone you know, is being or has been subjected to sexual assault or harassment, domestic violence, abuse, or any form of discrimination because of their gender, do reach out to us.

What kind of support is given via the Telenita line? / What can expect when I call/email in?

We provide counselling and legal information to clients who come to us for help to the best of our capabilities. We also do referrals for clients whose situations can be better addressed by other agencies, including but not limited to: seeking shelter, family therapy, and legal representation.

What language do you speak?

We are able to provide services in English and Malay and, by appointment, in Mandarin and Tamil.

How do I get to AWAM?

You can reach us by taxi, Grab or train (Taman Paramount LRT Station). Our address is 85, Jalan 21/1. Our building (a house) is easily identified at the purple-and-white house. See our Google Location here.

Do you provide only services to women?

No. We provide services to all regardless of gender identity, age, ethnicity, religion, sexual orientation, geographical location, income, ability, or status.

Can I walk in for counselling?

Yes, however making an appointment with us prior to your visit to AWAM is highly encouraged.

Who is providing the Counselling services?

AWAM’s counselling services is handled by intern counsellors who are pursuing their Masters in Counselling. They are here to provide emotional support as well as ways to address clients’ concerns.

Who provides Legal Information?

AWAM works in collaboration with the Kuala Lumpur and Selangor Legal Aid Centre, to provide us with aspiring future lawyers to provide free legal information. These aspiring lawyers, also known as ‘chambering pupils’, are attached to AWAM’s Legal Aid Centre for 14 days, over a period of 3 months.

Do you provide legal advice and representation?

No, we only provide legal information.

Is our services confidential?

Our services are strictly confidential.

What do I do if I have trouble connecting when I call?

We work hard to make sure that everyone can reach us as quickly as possible. If you are in a medical emergency or suicidal crisis and you cannot connect, please call 999.

Do you have any further questions? Please call us at 03-7877-4221 or email us at awam@awam.org.my.